Do you do custom orders? Yes! Currently we are doing gold and silver customs! Please keep in mind custom orders can take anywhere from 3-8 weeks depending on the season. We make the customs in the order we recieve them. If you have any questions about custom pieces please email us email@example.com.
Can you match eyes exactly for custom pieces? We can not match eyes from photographs exactly because we use prosthetic eyes and we create the art around the eyes themselves. We do not create the eyes but collect them from around the world. We do have hundreds of different eye colors to choose from though and we will try our hardest to find one thats a close match!
Do you have a store front to purchase and try on pieces? Yes! We have our very own studio based in East Williamsburg, Brooklyn that is appointment only. Please check out our studio page for more information on how to schedule an appointment. We can't wait to see you!
What do I do if I have questions about my order? Send us an email at firstname.lastname@example.org, and we'll get back to you right away!
What if I decide to cancel, return, or exchange my order? You may cancel your order before shipment or return it at no charge up to 30 days after delivery. After that, you will get a refund of the full amount. See our Returns + Exchanges page for full details.
How can I check on the status of my order? Please email us with your order details, and we'll update you on what's happening. For orders that incur unusual delays, we will likely contact you first. We usually ship out orders in 2-5 business days from the time it was placed.
Will you make repairs? If this happens, please contact us, and we will work with you to address the situation. Since some eyes are different some repairs can take longer than others.
How long will my order take to arrive? If your piece is in-stock, we ship in 2-5 business days. If you're in a hurry, please let us know, and we will do our best to speed up the process, if possible.
How do I find out my ring size? On all of our rings product pages we have included an international sizing chart for everyone to make sure they get the perfect size!
Why is there only one size under ring product pages? Here are Eyeba we make rings in small batches since we are a small business. We sell rings as we make them which is why we are always updating products daily! Check out the fresh batch collection for the newest sizes and styles added to the site.
Can you size any of the pre-made rings on the site? So sorry but not at this time. Because the eye is sensitive to heat a special tool is needed that we unfortunately do not have in our studio. You can easily have the piece sized at a local jewelry store. Make sure they know the material of the eye and a laser soldering tool is needed to do the job. Feel free to message us with any questions.
How do I find out my bracelet size? Simply measure the circumference of your wrist, and choose the size that most closely corresponds to your measurement. If none of our available sizes are suitable, please contact us for custom sizing. Note that bracelets that are substantially larger than what we offer in the online store may cost more, depending on the materials.
Are the gold pieces plated? No. We never fill or plate our gold jewelery. We use solid 14k or 18k gold only for our pieces to give you the best quality and longevity.
How do I care for my jewelry? Gold and sterling silver are relatively easy to care for. For home cleaning, you can use warm water and soap or even toothpaste with a soft brush to lightly clean your jewelry. Since some eyes are glass and some are acrylic it's important to use caution when cleaning. Unlike gold, silver will naturally tarnish when exposed to air and sunlight. The metal will gradually oxidize and turn black if you don't store your silver jewelry properly or wear it often. You can rub silver pieces with baking soda to clean them, and lemon juice will restore their shine. Or you can use a store bought silver cleaner solution.
Can I wear my jewelry in the water? Yes! Our jewelry will not be affected in water and can be worn 24/7. These pieces are made to be worn all the time.